![]() That should clear any issues with the folder and re-sync all the files and sub-folders. After that, the user needs to select the option: 'Refresh folder'. Please have the user select the Shared drive or parent folder affected on the Drive for Desktop app and then he needs to press and hold the 'Shift' or 'Ctrl' key and do the right click on the folder. The google support offered a work around below: I wanted to let you know that I checked this out with our dedicated team and they explained to me that they are aware of this behavior with Drive for Desktop as it seems to be a known issue however, they are currently working on a solution and they expect the issue to be resolved with the new version of Drive for Desktop (version 50). ![]() I contacted googel support and the google suppor told me that If users in your org are having the similiar issues recently, the below info might be relavent If they are, you'd have to find out from Google which port the Google Drive app uses and whether or not the network administrator is willing to unblock that port.Some of our users in our org started reporting the same issue since July 16, 2021. You'd have to find out if someone is blocking ports. If it starts working then your original network is blocking you. So if you find your Google Drive is not working, try using it on something like Starbucks wifi. So maybe someone on the other network is allowing standard ports to work but if the Google Drive app uses another port, the administrator of the other network could be blocking the app. When I go to the website it would be using 80 (HTTP) or 443 (SSL). This leads me to believe there is something on the other network which is blocking the Google Drive app. The only thing which seems to have changed is the network I am connecting to. I have been using it for 3 days and it has no issues at all. ![]() I have my computer on a different network and the Google Drive is working fine. ![]()
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